Delivery & Returns

What are the rates and the delivery time

Packages are shipped by Colissimo La Poste.
The buyer has the choice between the Colissimo home delivery method with signature or relay point for France Metropolitaine delivery.
All shipments are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

France metropolitan delivery are within 48 hours (indicative delivery time in working days for shipments in metropolitan France):

• 6.50€ for deliveries at the Colissimo pick-up point.
• 8,50€ for home delivery with Colissimo and signature at the reception.
• Delivery by hand by François.H on Paris all arrondissement between 19h and 22h: 4€
• Possibility of collect at the workshop of FONTAIN1990

 

Deliveries across Europe within 4 business days with Colissimo and signature at the reception (UE + UK included) :

• Zone 1 : Allemagne, Belgique, Luxembourg, Pays-bas :12€
• Zone 2 : Autriche, Espagne (hors territoires spécifiques), Portugal (hors territoires spécifiques), Royaume-Uni, Irlande, Italie :14€
• Zone 3 : Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse. :15€

Product prices displayed are inclusive of all taxes and duties for all countries inside of the European Union.

What is your return and refund policy

FONTAIN190 ensures a return policy within 14 calendar days for an exchange or refund. The fourteen calendar days start from the delivery date.
The Products must not have been used and be returned in their original state and packaging.
If you consider external damage to the packaging before opening the package, please take a picture and send it to us. Similarly, if you consider that the product has a manufacturing defect or a task, take a picture and send us an email to support@fontain1990.com.

Refunds are made within 14 working days of receipt of the return. Refunds are made by bank transfer.

The return costs are the responsability of FONTAIN1990.
The responsibility of the return transport is your responsibility until its arrival in our warehouse.
Remember to ask for and keep proof of sending if there is any problem.
Please send an email to support@fontain1990.com with your name, order number and fill in the return form in the package so that the return can be processed.

Please send your return to:

FONTAIN1990.
L’ORFEVRERIE
SAINT DENIS 93200

Please do not hesitate to write us at support@fontain1990.com

How to make an exchange?

As these are mainly pre-order products, exchange is therefore difficult.
Please write us an email at sales@fontain1990.com and we will are best to find a solution.

Orders & Products

What do the prices include?

For European Union deliveries, all prices listed in our online shop are final and include 20% tax.
Shipping costs are not include in the final price.

What payment methods are allowed?

We currently accept Paypal payments
Possibility to make the payment without creating a Paypal account.

When will you ship my product?

To respect the slow production process and the desired quality, from the order confirmation, the manufacturing time of the product will be 3 to 5 days. The production time is indicated on the product sheet.
In addition, you will be informed by email of the launch of the creation of the product and also of the end of creation.
If your item is in stock, we ship all your orders within a maximum of 48 business hours.

How do I know the status of my order?

Once the order is placed and paid, you will receive an order confirmation email.
From there, the package will be dropped off at the carrier and you will receive a second email with a tracking number allowing you to locate the package.
A 24-hour delay is sometimes required to update the initial delivery information.
In case of failure to receive the confirmation email, we invite you to check in your junk mail or your spam folder.

Patinated card holder?

Some ranges of card holder are patinated by hand in our workshop.
The patina is made on a full grain vegetable calf leather.
The patina realised are Red Ruby, Blue Navy and Forest Green.
Finished entirely by hand in our workshop, the colour of the patinas is likely to differ slightly from the imagery present on the site.
FONTAIN1990 is committed to delivering products that meet the current customer safety and health requirements in accordance with European provisions.

Is it possible to personalize my product?

Yes! We offer gilded initials with 22K gold for all products under in the checkout page. It is restricted to 3 letters, costs 20 € and add 3 days to the initial shipping date. Please note however that personalized products can not be returned nor exchanged.

Can I cancel or change my order?

Yes of course ! Just send us an email within a few hours of order confirmation at sales@fontain1990.com.